All of the high-quality wooden furniture we manufacture at Off the Grain is made to order and handcrafted by a talented team of artisans. We take great pride in our roots in historic Yorkshire, and it’s our privilege and pleasure to share this with our customers.
While the beauty and durability of our furniture are important aspects of our character, top-notch customer service is also a priority. Whether you place an order online, over the phone or visit us, our team is here to answer all your questions.
QUERIES ABOUT OUR FURNITURE
Our friendly and knowledgeable customer service team can be reached five days a week by telephone (01422 887442) and email. If you have a specific question about our solid wood furniture, such as wood finish colour, table height or how to mount a wall shelf, we’re here to provide advice and ensure you get the help you need.
Our team is also available to talk to you about more general concerns relating to home décor, furniture, or a related issue. No matter where you are on your furniture-buying journey, we're eager to help you. Not ready to buy yet? We won't pressure or push. Our goal is the same as yours: To help you find furniture that enhances your home and how you live in it.
When you reach out to us, you can trust that we’ll show the same commitment to our customer service as we do to the manufacturing of our furniture. Customer service isn’t an added perk – it’s built into everything we do. When you partner with Off the Grain for your Yorkshire furniture, you’ll have access to the best service throughout your entire furniture shopping experience.
HANDMADE FURNITURE MADE IN YORKSHIRE
When we say our furniture is made in Yorkshire, we truly mean it! We have a team of talented woodworking artisans based at our Yorkshire workshop and their commitment to their craft is apparent in everything they do. You simply will not get this level of care and attention from assembly line furniture.
We are passionate about bringing you only the best quality solid wood furniture direct from our workshop. While your order is being fulfilled we will keep you informed of expected delivery dates. Once your order is ready we will dispatch it via courier. Should you have any questions our helpful staff are on hand to assist you. If you live locally and would like to pick up an order, please speak with our team prior to placing your order so that they can discuss arrangements with you.
At Off the Grain, we love nothing more than talking to our customers to understand how we can help them enrich their homes with handmade wooden furniture. Please don’t hesitate to reach out to us – we look forward to answering your questions and bringing you the best furniture for your needs!