parcel being sent to a customer

Returns Policy


Our policy lasts 30 days from the date you receive your item. If 30 days have gone by since delivery, unfortunately, we cannot offer you a refund or exchange.

Elibibility for Returns

To be eligible for a return:
The item must be unused and in the same condition that you received it.
The item must be in the original packaging.
Proof of purchase or order number is required.

Not Eligible for a Return

Bespoke or personalised orders.
Items on sale or clearance.
Items that have been altered in anyway.
Products purchased using a Gift Card.

Returns Process

Initiate a Return

Contact our customer service team at with your order number and reason for return.

Receive Return Authorisation

Our team will review your request and provide you with a return authorisation number and instructions for returning the item.

Package Your Item

Ensure the item is securely packaged in it’s original packaging to prevent damage during transit. Please note that we are unable to accept returns that are not in the original packaging. Please also Include your return sheet inside the package. We cannot process returns effectively without the returns sheet.

Ship the Item

You are responsible for paying the shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance. Companies such as Parcel Monkey or Parcel2go, offer exceptional rates and services. We are not responsible for items lost or damaged in return transit.


Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

Approved Refunds

Will be processed within 7 business days. A credit will automatically be applied to your original method of payment.

Partial Refunds

May be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.


We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at with details and photos of the defect or damage.

Damaged or Defective Items

If you receive a damaged or defective item, please notify us immediately at with photos of the damage. We will arrange for a replacement to be made.

Shipping Costs

As a small business we are unable to cover the costs of returning items to our workshop, we ask that, if you wish to return one of our items, you organise and pay for the return yourself.

Defective/Damaged Returns: We will cover the return shipping costs.

Contact Information

For questions or concerns regarding our return policy, please contact us at:
Phone: 01422 887442

Address for Returns

Off the Grain
Canal Mills
Elland Bridge