Pickup available at Canal Mills
Usually ready in 5+ days
Handmade in Yorkshire, using responsibly sourced FSC certified timber, and backed by a lifetime structural guarantee. Built to last, made to feel special in your home.
Verified 5 star feedback from customers.
Great service all round. Easy to order online. The pictures are very accurate for the products. I think the quality of the product is very good and therefore well worth the slight wait given itโs made to order. I am sure I will be purchasing more products in the future. Thanks.
Very happy with our new coat rack. Good quality wood, well made and easy to put up. Kept updated on the status of our order and had a follow up afterwards to check we were happy. Would be happy to order additional products from the company again in future.
We absolutely love our coffee table. Felt the website was easy enough to use. We received regular updates on the status of our delivery and then even got a follow up email from the owner of the company to make sure we were happy with it. Would highly recommend if youโre looking for a high end design.
Everything about this is quality. I am delighted. I bought the 10 hook coat rack. Communication throughout was terrific. Itโs in the hallway ready to be put up and already attracting compliments. Thank you Dom. Itโs great.
Really easy to order exactly the right item. Excellent service and not hugely expensive for handmade craftsmanship. Progress updates throughout and felt valued as a customer.
Thank you.
Very happy with our lovely oak coat rack with shelf. The company kept us updated about when it was being made and despatched, the quality is excellent and it looks very good in our newly painted hallway. We are not the world's greatest DIYers but managed to put it up without too much difficulty. Would definitely recommend.
Ordered a coat rack which arrived in good time for a hand made piece. Itโs of great quality and has really smartened up my hallway. Polite friendly communications too.
What a find. I have received my hallway coatrack and I am absolutely thrilled with it. What a joy to know my order is being made individually with progress emails. It is exactly what I was looking for with that handmade feel. Perfect. Shall be ordering shelving next.
Customer review excerpts.
Quick answers to the most common questions.
Most items are handmade and made to order. The current lead time is shown on the product page. You will also receive progress updates during production and dispatch.
If you experience an issue in transit, contact the customer service team and they will help you resolve it.
To start a return, email customer service with your order number and reason. Items must be securely packaged in the original packaging. Return shipping costs are usually paid by the customer, while defective or damaged returns are covered by Off the Grain. Refunds are processed after inspection.
Yes. Click and collect is available from the workshop and is free. Collection options vary by item size.
Yes. Product and finish guidance is available. If you are unsure about finishes or matching pieces, contact the team and they will advise.
You can reach the team by phone on 01422 887442 or by email at info@offthegrain.co.uk. Phone lines are open Monday to Friday.
We place huge importance on sustainability and consistently look for ways to improve.
Wood is a wonderful, natural material, beautiful to look and great to work with. Here at Off the Grain, we use a wide range of timber to make our furniture. All this timber is responsibly sourced &ย FSC certified. That means that every piece of wood at Off the Grain is sourced from sustainably managed forests in areas where four trees are planted for everyone used.
We also make sure that all of the Timber supply chain that we work with are licensed and operating legally, so that we are all upholding the very high standards that we pride ourselves on here at Off The Grain.
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