1: General Terms and Conditions:

Here you will find the general terms and conditions of Off the Grain Limited. References to Off the Grain as ‘we’, ‘us’ and ‘our’ shall be deemed references to Off the Grain Limited. References to ‘you’ shall be deemed references to the customer.

 

These are the terms and conditions on which we supply products to you, being goods. This page (together with our privacy policy and cookies policy) outlines information about us and the legal terms and conditions on which we sell any of our products to you through our website at www.offthegrain.co.uk

 

By placing an order, you agree to be bound by these terms and conditions. If you do not agree to these terms and conditions, you must not place an order via our website, over the phone or by email.

 

Before placing your order, if you have any questions regarding these terms and conditions please contact us at info@offthegrain.co.uk

2: Who are we and how to contact us

We are Off the Grain Limited – a company registered in England and Wales. Our company registration number is 11245983 and our main office is at Off the Grain, Blackbrook Way, Greetland, Halifax, HX4 8ED. Our registered VAT number is 339489352.


You can contact us by any of the following methods:


By Phone: 01422 887442

By Email: Info@offthegrain.co.uk

3: Placing an Order

3:1

You can place an order with us via our website at www.offthegrain.co.uk following the prompts given.

3:2
When you place your order, we will require your name, address, contact details including email and phone number and credit/debit card details.

Once you have placed your order, we will contact you via email with confirmation of the order and details. Please ensure that you check the details of the order to ensure that it is correct and contact us at your earliest convenience if something is not right.

3:3
Your order is an offer from you to us to purchase the item(s) in your basket.  The successful placement of your order is deemed your acceptance of these terms and conditions. Our official acceptance of your order only takes place when we email to confirm that your item(s) has been dispatched. It is at this point that a contract will come into place between you and us. In the unlikely event that we are unable to fulfil your purchase(s) we will notify you as soon as possible.

4: Our rights to cancel your order

4:1 – If we are unable to fulfil your order

In the unlikely event that we are unable to fulfil your order (eg, because of a shortage of materials, we haven’t been able to verify the billing information you’ve provided, or you have requested delivery to a country that we do not currently ship to, or there has been an error in the pricing or description of the product). We will let you know this by the contact information provided at the time of ordering.

4:2 Suspending the supply of products
We may have to suspend the supply of a product to you in order to:

- Deal with a technical issue with the item or to make minor technical improvements

- Update the product to comply with changes in the relevant laws and regulatory requirements.

5: Our Products

5:1 Product Images

The images of the products displayed on our website at for illustrative purposes only. We work to ensure that items are displayed accurately but we are unable to guarantee that a devices display of the colours exactly reflects that of our products. Given the nature of the material used, we are unable to guarantee that the item will be an exact match to the image displayed. Each piece of furniture is different and will display unique characteristics including, without restriction, cracks, knots, warps and other natural features. In addition, colours canvary once applied to the natural timber. You agree to accept this and not hold us liable for any differences in colour. If you are concerned about an items finish, please contact us on 01422 887442.

5:2  - Product descriptions

Every product that is purchased is subject to its product description which out lines any further specific conditions that relate to that product including, with out restriction, terms and conditions that regarding approximate delivery dates/times, warranties, after-sales support and guarantees.

Whilst we take reasonable care to ensure that all our listings have accurate and up to date information, there may be rare occasions when the product descriptions do not accurately reflect the current position at the exact time an order is placed. We do not give any warranty as to the accuracy or completeness of the information and cannot be responsible for any errors or omissions or for the results arising from the use of such information.

Our furniture at Off the Grain is handmade and made to order as a result the item you receive may vary slightly from the images you have seen online. Due to the nature of handmade products please allow for a -/+ 10mm variance on all furniture across the range.

5:3 Bespoke Orders and Measurements
If you have requested that a product is modified to meet your requirements, you are responsible for ensuring that the measurements supplied are correct.

5:4- Product Installation

We do not accept any liability for product damage that has occurred during the installation process. We reserve the right to refuse a resolution to an issue that has occurred during fitting, assembling or installing the product if we are able to determine that the product was manufactured correctly.

6: Pricing

6:1 – Price of the Product
All prices on our website are displayed and quoted in Pounds Stirling. All prices include VAT and delivery charges (unless displayed otherwise). We take reasonable care to ensure that all our items are priced correctly. If we discover an error in the price of the goods purchased then we will inform you as soon as possible and give you the option of reordering at the correct price or cancelling.  If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.

6:2 – Payment Methods
Payment for your order is made at the point of placing the order. We accept payment with most types of credit and debit card (Visa, Mastercard, Delta, Switch or Maestro). Alternatively, you can pay via Paypal and Apple Pay.

7: Finance Options

7:1 – Klarna
We also offer the option for you to purchase using Klarna Bank (AB) (publ) in the form of Pay in 3. ‘Pay in 3' allows you to split the cost into 3 monthly payments with no interest, fees or credit agreement required.

The availability of these options to you is subject to approval by Klarna. Further information and the terms which apply to these options can be found at www.offthegrain.co.uk/klarna

Please note that we reserve the right to withdraw or suspend this option with Klarna at any time at our sole discretion.

8: Delivery

8:1 Delivery Options and Address
We have several ways of delivering your item, which can be found on our delivery page. We will deliver items to the address provided at the point of ordering.

8:2 Changing your delivery address
We do not take any responsibility for orders being delivered to the incorrect billing address. It is the responsibility of the customer to ensure this is entered correctly. In addition, please check your order confirmation email to ensure that the item is despatched to the correct address. An additional charge will occur if the item is despatched to an incorrect address.

8:3 Delivery Cost
All delivery charges are subject to change depending on the delivery country, the size and the weight of your parcel. Our Customer Service team will contact you before despatching your parcel should this be the case and we may ask you for additional delivery charges.

8:4 Delivery Times
Whist we make every effort to deliver your item within the advertised lead time, on occasions this will not be possible due to factor soutside of our control (such as manufacturing issues and third party courier services). All our items will be delivered as soon as reasonably possible. Weshall not be liable for delays in delivering the goods, however caused.

8:5 Larger Items/ Pallet Deliveries
Before placing your order, please check that the items of furniture will fit through any passages. The courier will deliver your item to the roadside, meaning that they are not obligated to move items directly into your home. It is recommended that two strong people are on hand to take delivery of the item. It is the responsibility of the customer to inform Off the Grain regarding any access issues. Further charges may apply if delivery is unable to take place due to access. Once the delivery date has been agreed, it is the responsibility of the customer to ensure that you are at the property at the required time. The delivery company will only attempt to deliver the item once, if you are not there to accept the delivery then the item will be returned to the warehouse and further delivery attempts will incur a charge.

8:6  Missed Deliveries
It is your responsibility to ensure that someone is available to take delivery of your item. Missed deliveries will incur an extra redelivery charge.

8:7 Deliveries Outside of the UK
All deliveries to destination soutside the UK may be subject to import duties and taxes, which are levied bythe importing country at the time the delivery arrives in your country. All applicable duties, fees and any additional charges are outside of our control and you will be responsible for these payments.

8:8Responsibility for Orders
Products will be your responsibility from the time the courier delivers them to the address you gave us or you collect from us.

9: Returns and Cancellations

9.1 –Ending your contract with us

You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract, as set out below. We’re under a legal duty to supply products that are in conformity with this contract and nothing in these terms will affect your legal rights.

9.2 –Faulty Items
If what you have bought is faulty or differs substantially from how it is described on our website, you may have a legal right to end the contract (or to get the product replaced or to be given a refund).In this case, the return will be free in the United Kingdom provided you return the product to us within 30days (unless stated otherwise on our website) from the date you receive it.

9.3 – Reasons for ending the contract
If you want to end the contract because of one of the reasons set out below, the contract will end immediately, we will refund you in full for any products which you have paid for but which have not been supplied to you. The reasons are:

-         We have told you about an upcoming change to the product or these terms which you do not agree to.

-          We have told you about an error in the price or description of the product you have ordered, and you do not wish to proceed.

-         We have told you that supply of the parts may be significantly delayed because of events outside our control.

-         We have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than four weeks.

 

-         you have a legal right to end the contract because of something we have done wrong.

9:4 - Exercising your right to change your mind (Consumer Contracts Regulations 2013).
For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

9:5 –When you do not have the right to change your mind

You do not have a right to change your mind in respect of: 

-         Bespoke Items

-         Larger items when we have started production

-         Any product that has been used since delivery

-         Any product which is missing any component part(s) when returned by you (unless this is because of something we have done).

In all other cases (if we are not at fault and there is no right to change your mind). Even if we are not at fault and you do not have a right to change your mind, you can still end the contract before the products are delivered and paid for – just contact us to let us know.

10 – How to end the contract with us (Including if you have changed your mind).

10. 1 – Ending the Contract
To end the contract with us, ask us any questions or in the event that you have any complaints about the product, please let us know by contacting our customer service team in the following ways:

 

Phone or Email – Call customer services on01422 887442 or email us at info@offthegrain.co.uk.Please provide your name, home address, details of the order and, where available, your phone number and email address.

10:2  - Returning Products
If you end the contract for any reason after products have been despatched to you or you have received them, you must return them to us. You must either return the goods in person to our workshop (if they are not suitable for posting) or allow us to collect them from you. Please note you will need to ensure someone (over the age of 16) is available at the time of collection to sign the goods over to our collection team. Please call customer services on 01422887442 or email us at info@offthegrain.co.uk to arrange collection. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.

10:3 – When we will pay for the return
We will pay the costs of returning the item in the following instances:

 

-         If the products are faulty

-         If the incorrect item has been sent

-         if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

-         In all other circumstances(including where you are exercising your right to change your mind) you must pay the costs of return.

10:4 – What we charge for collection
If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. Our charges for UK collection are as follows:

 

Small/Large Items - £20

 

Pallet Deliveries - £55

10:5 – How we will refund you
We will refund you the price you paid for the products (including delivery costs where applicable) by the method you used for payment. For purchases made by part-card and part-gift card, the refund will be applied to the gift card first. If you used a discount code to buy the product, the amount refunded will be reduced to take into account the benefit of any discount which you received when buying the product. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind, your refund will be made within 14 days from the day we receive the unused product back from you.

10:6 – Deductions from refunds
We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

11. Our rights to end the contract

We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

- you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, the address for delivery; or

- you do not, within a reasonable time, allow us to deliver the products to you

12. Our Liability

12.1
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

12.2
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. Nothing in these terms limits or excludes our liability for: 

a) death or personal injury caused by our negligence; 

b) fraud or fraudulent misrepresentation; 

c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession)

d) defective products under the Consumer Protection Act 1987; or 

e) breach of any of your other legal rights